Privacy Policy

LGM Joinery & Double Glazing

Last updated: 19 Feb 2026

LGM Joinery & Double Glazing (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

1. Who we are

LGM Joinery & Double Glazing
26 Ferrydene Avenue
Newcastle upon Tyne
NE3 4PP
Telephone: 0191 284 0528

We are the data controller responsible for your personal data.

2. What personal data we collect

We may collect and process the following information:

  • Your name

  • Telephone number

  • Email address

  • Address or postcode (for quotations or site visits)

  • Any information you provide in contact forms or emails

  • Technical data such as IP address, browser type, and pages visited (via cookies)

3. How we collect your data

We collect data when:

  • You fill in a contact form on our website

  • You email or call us

  • You request a quote or service

  • You browse our website (via cookies or analytics tools)

4. How we use your data

We use your personal data to:

  • Respond to enquiries

  • Provide quotes and services

  • Arrange appointments or site visits

  • Send service-related communications

  • Improve our website and services

  • Meet legal or regulatory obligations

We will only use your data where we have a lawful basis to do so, such as:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Legitimate business interests

5. Marketing

We do not send unsolicited marketing emails.
If we ever introduce marketing communications, we will only send them with your consent, and you will be able to opt out at any time.

6. Sharing your data

We do not sell or rent your personal data.

We may share your data with:

  • Suppliers or subcontractors where necessary to complete work

  • IT or website service providers

  • Legal or regulatory authorities if required

All third parties are required to respect the security of your data.

7. How we store and protect your data

We take appropriate technical and organisational measures to protect your personal data.

We only keep your personal data for as long as necessary to:

  • Provide services

  • Meet legal, tax, or insurance obligations

  • Resolve disputes

8. Your data protection rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your data

To exercise any of these rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

9. Cookies

Our website may use cookies to:

  • Ensure the site functions properly

  • Analyse website traffic

  • Improve user experience

You can control cookies through your browser settings.
For more details, see our [Cookie Policy] (if applicable).

10. Third-party links

Our website may contain links to other websites (such as social media).
We are not responsible for the privacy practices of those websites.

11. Changes to this policy

We may update this privacy policy from time to time.
Any changes will be posted on this page with an updated revision date.